Terms & Conditions
Last updated: 17 October 2026
These Terms & Conditions apply to the services provided by Rusty Love Santos, trading as Love Creative Media (NIF/NIE Z5236491V, Almería, Spain — hello@mslovecreativemedia.com), to its clients.
1. Services
Love Creative Media provides social media management, content creation and graphic design, video editing, content writing, virtual assistance, website creation and website management services. The exact scope, deliverables, timeline and price of each engagement are set out in a written proposal, package description or agreement accepted by the client.
2. Quotes, packages and prices
- Prices shown on the website are in euros (€) and exclude applicable taxes (such as VAT/IVA) unless otherwise stated.
- Monthly packages are billed per month. Custom packages and bundles are quoted individually.
- Website prices marked “from” are starting prices; the final price depends on the agreed scope.
- Promotional offers (for example, discounts for new clients) apply only under the conditions stated in the offer.
3. Payment
- Monthly services are invoiced in advance at the start of each service month.
- Website projects require 50% upfront before work begins, and the remaining 50% before the website goes live.
- Payment is due within 7 days of the invoice date. Late payment may result in work being paused until the invoice is settled.
4. Client responsibilities
The client agrees to provide the information, access, brand materials and approvals needed to deliver the services in good time, and confirms that any materials they provide (logos, photos, texts) can be used legally. Delays in providing materials or approvals may delay delivery dates.
5. Revisions and approvals
Each package or project includes the number of revision rounds stated in the proposal. Additional revisions or work outside the agreed scope will be quoted separately. Content is published once approved by the client; if no feedback is received within 3 working days, scheduled content may be published as planned.
6. Duration and cancellation of monthly services
- Monthly services renew automatically each month unless cancelled.
- Either party may cancel with 30 days’ written notice by email.
- Fees for the current service month are not refundable once work for that month has started.
7. Refunds
Because services involve time and creative work, payments are generally non-refundable once work has begun. Any refund for work not yet started will be assessed case by case. Nothing in these terms limits the rights consumers have under Spanish consumer law.
8. Intellectual property
Once fully paid, the client owns the final deliverables created specifically for them (for example, approved graphics, posts and website content). Love Creative Media keeps ownership of its working files, templates, methods and tools, and may show non-confidential work in its portfolio unless the client asks otherwise in writing. Third-party assets (stock photos, fonts, plugins, themes) are subject to their own licences.
9. Third-party platforms
Social media platforms, hosting providers, booking tools and other third-party services are governed by their own terms. Love Creative Media is not responsible for changes, outages, account restrictions or algorithm changes made by these platforms, and does not guarantee specific results such as follower numbers, reach or sales.
10. Confidentiality and data protection
Both parties will keep confidential any non-public information shared during the engagement. Personal data is processed according to our Privacy Policy. Where Love Creative Media processes personal data on the client’s behalf, a data processing agreement will be signed if required.
11. Liability
Love Creative Media will provide its services with due care and skill. Its total liability for any claim related to the services is limited to the amount paid by the client for the service concerned in the previous three months, except where the law does not allow such a limitation.
12. Changes to these terms
These terms may be updated from time to time. The version in force when a proposal is accepted applies to that engagement.
13. Applicable law
These Terms & Conditions are governed by Spanish law. Any dispute will be submitted to the competent courts under applicable law; where the client is a consumer, the courts of the consumer’s place of residence.