Privacy Policy
Last updated: 4 November 2026
This Privacy Policy explains how Love Creative Media processes your personal data, in accordance with the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and Spanish Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights (LOPDGDD).
1. Data controller
- Controller: Rusty Love Santos, trading as Love Creative Media
- NIF / NIE: Z5236491V
- Address: Almería, Spain
- Email: hello@mslovecreativemedia.com
2. What data we collect
- Inquiry form: full name, business name, email address, WhatsApp number (optional), the services you are interested in, your goals, estimated budget, how you heard about us and any discount code you enter.
- Discovery call bookings (Calendly): name, email address, the date and time you choose and any answers you give in the booking form.
- Email and WhatsApp: the information you choose to send us when you contact us directly.
- Clients: contact, billing and project information needed to provide our services.
- Technical data: IP address and basic technical information processed by our hosting provider for security and to deliver the website.
- Free social media audit (website pop-up): your name, your email address or WhatsApp number and, if you choose to share it, your Instagram, Facebook or TikTok page. If you took the quiz on our website, we also record your quiz result (for example, “Social media manager”).
3. Why we use your data and the legal basis
| Purpose | Legal basis |
|---|---|
| Answering your inquiry and preparing a proposal | Steps taken at your request before entering into a contract (Art. 6.1.b GDPR) |
| Managing discovery call bookings | Steps taken at your request before entering into a contract (Art. 6.1.b GDPR) |
| Providing contracted services, invoicing and accounting | Performance of a contract and legal obligations (Art. 6.1.b and 6.1.c GDPR) |
| Keeping the website secure and working | Legitimate interest (Art. 6.1.f GDPR) |
| Sending marketing emails or newsletters (only if you sign up) | Your consent (Art. 6.1.a GDPR), which you can withdraw at any time |
| Preparing and sending your free social media audit, and following up about our services | Your consent (Art. 6.1.a GDPR), which you can withdraw at any time |
We do not use your data for automated decision-making or profiling.
4. How long we keep your data
- Inquiries that do not become a project: up to 12 months after our last contact.
- Client data: for the duration of the relationship and afterwards for the periods required by tax and commercial law (generally up to 6 years).
- Newsletter data: until you unsubscribe.
- Free audit requests: up to 12 months after our last contact, unless you become a client or ask us to delete your data sooner.
5. Who we share your data with
We do not sell your data. We only share it with service providers who help us run the business, under data processing agreements:
- Hostinger (website hosting and email) — servers in the EU.
- WPForms (inquiry form on our WordPress website).
- Calendly LLC (appointment booking) — USA. Transfers are covered by the EU–US Data Privacy Framework and/or Standard Contractual Clauses.
- Meta / WhatsApp (if you contact us via WhatsApp) — under WhatsApp’s own terms.
- Google Ireland Ltd / Google LLC (Google Sheets and Gmail, where free audit requests are stored and notified to us). Transfers to the USA are covered by the EU–US Data Privacy Framework and Standard Contractual Clauses.
- Our accountant or tax advisor, and public authorities where required by law.
6. Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, and withdraw your consent at any time, by emailing hello@mslovecreativemedia.com with the subject “Data protection”. We may ask you to verify your identity.
If you believe your data has not been processed correctly, you can file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).
7. Security
We apply appropriate technical and organisational measures to protect your data, including an encrypted (HTTPS) connection, restricted access and up-to-date software.
8. Changes to this policy
We may update this Privacy Policy. The current version is always available on this page with its last update date.